Microsoft 365 Administrator

Description

Position Summary:

The IS department at bioMérieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members that pride themselves in a job well done while positively impacting those around them. We as a company pride ourselves on transparency and open two-way communication.

You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow the sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365.


bioMérieux offers excellent benefits:

• Schedules and benefits that emphasize a healthy work/life balance – including 4-weeks of paid time off each year and every other Friday off!
• Exceptional health and wellness benefits, tuition reimbursement, and a generous 401k plan with no vesting period
• Great pay and annual discretionary bonuses
• Tuition Assistance up to $8,000.00 per calendar year

Responsibilities:

• Perform all work in compliance with company policy and within the guidelines of the companies Quality System.
• To ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and to maintain it in operational conditions
• Participate in weekly meetings with the global platform team to synchronize on run operations
• Defining and evolving strategy and Standard Operating Procedures (SOP) M365 in accordance with group standards
• Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
• Assist in Developing and documenting an Operations Manual for run support of the 365 platform
• Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners 
• Participate in projects to evolve or implement the new features of the Microsoft 365 platform
• Day-to-day Operation issues, Service Requests, and Project tasks related to Microsoft 365 platform
• Respond and resolve escalated system incidents, problems or outages and accurately report and document solutions
• Problem determination and resolution within SLA
• Coordinate and manage changes following Change Request management process
• Must be able to produce detailed, accurate technical documentation

 Supplemental Data:

This position impacts business critical systems and applications. As such, the duties of this position may occasionally shift in order to meet those needs.

Studies and Experience:

Required:

• High School Diploma/GED and Ten years of IT/IS technical experience
• Three years of experience administrating Office 365

 Preferred:

• Microsoft 365 Certified Enterprise Administrator expert certification
• Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications

 Skills and Qualifications:

IS (Information Systems) skills

• Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications
• Teams
• OneDrive for Business
• Office 365 Licensing
• Yammer
• SharePoint
• Office Online
• Excel, Word, Outlook, and Powerpoint
• Experience managing Microsoft Endpoint Configuration Management (Intune)
• Familiarity configuring Microsoft Teams audio-visual devices
• Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect 
• Advanced knowledge of PowerShell cmdlet and scripting (development and optimization)
• Knowledge and understanding of Group policy
• Experience configuring and managing Microsoft Defender for O365 Microsoft Defender for Endpoint
• Familiar with roles management using Identity Access Management platform Customer service skills:
• Comport self in a friendly, professional, and responsive manner
• Excellent written and verbal communication skills
• Manage expectations and professionally resolve difficult conversations

Other Soft Skills

• Motivated and self-directing
• Team-oriented personality: positive attitude and cooperative disposition
• Problem-solving mentality and critical thinking skills
• Efficient planning and organization skills
• Tolerance to change; accepting of feedback

Physical Requirements:

• Be able to lift 50 Lbs.
• This position requires long periods of sedentary work using a computer.

PLEASE NOTE THIS POSITION CAN BE LOCATED IN EITHER SLC, UT, OR DURHAM, NC.