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Microsoft 365 Administrator

Localisation: Durham, NC, États-Unis
Type de Contrat: Unfixed Term
Fonction: Information Technology

Description

Position Summary:

The IS department at bioMérieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members that pride themselves in a job well done while positively impacting those around them. We as a company pride ourselves on transparency and open two-way communication.

You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow the sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365.


bioMérieux offers excellent benefits:

  • Schedules and benefits that emphasize a healthy work/life balance – including 4-weeks of paid time off each year and every other Friday off!
  • Exceptional health and wellness benefits, tuition reimbursement, and a generous 401k plan with no vesting period
  • Great pay and annual discretionary bonuses
  • Tuition Assistance up to $8,000.00 per calendar year

Responsibilities:

  • Perform all work in compliance with company policy and within the guidelines of the companies Quality System.
  • To ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and to maintain it in operational conditions
  • Participate in weekly meetings with the global platform team to synchronize on run operations
  • Defining and evolving strategy and Standard Operating Procedures (SOP) M365 in accordance with group standards
  • Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
  • Assist in Developing and documenting an Operations Manual for run support of the 365 platform
  • Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners 
  • Participate in projects to evolve or implement the new features of the Microsoft 365 platform
  • Day-to-day Operation issues, Service Requests, and Project tasks related to Microsoft 365 platform
  • Respond and resolve escalated system incidents, problems or outages and accurately report and document solutions
  • Problem determination and resolution within SLA
  • Coordinate and manage changes following Change Request management process
  • Must be able to produce detailed, accurate technical documentation

 Supplemental Data:

This position impacts business critical systems and applications. As such, the duties of this position may occasionally shift in order to meet those needs.

 

Studies and Experience:

Required:

  • High School Diploma/GED and Ten years of IT/IS technical experience
  • Three years of experience administrating Office 365

 Preferred:

  • Microsoft 365 Certified Enterprise Administrator expert certification
  • Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications

 Skills and Qualifications:

IS (Information Systems) skills

  • Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications
    • Teams
    • OneDrive for Business
    • Office 365 Licensing
    • Yammer
    • SharePoint
    • Office Online
    • Excel, Word, Outlook, and Powerpoint
  • Experience managing Microsoft Endpoint Configuration Management (Intune)
  • Familiarity configuring Microsoft Teams audio-visual devices
  • Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect 
  • Advanced knowledge of PowerShell cmdlet and scripting (development and optimization)
  • Knowledge and understanding of Group policy
  • Experience configuring and managing Microsoft Defender for O365 Microsoft Defender for Endpoint
  • Familiar with roles management using Identity Access Management platform Customer service skills:
  • Comport self in a friendly, professional, and responsive manner
  • Excellent written and verbal communication skills
  • Manage expectations and professionally resolve difficult conversations

Other Soft Skills

  • Motivated and self-directing
  • Team-oriented personality: positive attitude and cooperative disposition
  • Problem-solving mentality and critical thinking skills
  • Efficient planning and organization skills
  • Tolerance to change; accepting of feedback

 

Physical Requirements:

  • Be able to lift 50 Lbs.
  • This position requires long periods of sedentary work using a computer.

PLEASE NOTE THIS POSITION CAN BE LOCATED IN EITHER SLC, UT, OR DURHAM, NC. 

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