Software Support Engineer I

Description

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

bioMerieux is looking for a Software Support Engineer for our manufacturing A shift.  Software Support Engineers support end-users who use client-based and web-based scientific and business application software. They are expected to understand bioMerieux's core technology, business, and the enterprise systems that enable them.

When working with bioMerieux end-users and software systems, engineers are expected to understand end-user workflows and processes, particularly as they relate to software applications. They are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user’s needs and to resolve software issues identified by end-users. Support engineers are expected to work with software project managers to implement long-term solutions, to report bug fix progress to end-users, and to keep both the development and end-user teams informed of the other’s needs and schedules.

PLEASE NOTE:  The working schedule for this position is Sunday through Tuesday + every other Wednesday 6:00 AM - 6:00 PM.

Essential Job Duties and Responsibilities

1. Perform all work in compliance with company policy and within the guidelines of bioMerieux’s Quality System.
2. Understand bioMerieux's mission, values, and core technologies.
3. Support the maintenance of and the end-users of bioMerieux's software products.
4. Complete projects on time with some supervision from the project manager.
5. Continually update technical knowledge and skills.
6. Participate effectively in end-users discussions related to software improvement.
7. Communicate end-user needs to project managers or technical leads and recommend solutions.
8. Foster a collaborative and cooperative work environment.
9. Work with software test engineering group to help verify software products.
10. Understand applicable enterprise systems used by bioMerieux.
11. Work with peers to share skills and solve problems.
12. Communicate and collaborate inside of and across departments.
13. Participate in design discussions and provide feedback on software design decisions.
14. Participate in end-user meetings and provide feedback on use of software applications.

Support engineers are responsible for the quality of the system and for bringing software/hardware defects and issues to the attention of software management.

Qualifications

Training & Education:  Associates Degree in Computer Science or related field (preferred but not required)

Experience:  1+ years.  Experience with manufacturing or SQL preferred but not required.

Knowledge, Skills, and Abilities:

• Strong written and oral communication
• Good organizational skills/ability to multi-task
• Basic system level troubleshooting
• Defect tracking