Customer Account Specialist

Description

Position Summary:

The Customer Account Specialist will process orders for Internal/External customers received via telephone, mail, fax and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts and distribution to ensure customer satisfaction. 

Responsibilities:

• Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers.

• Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays. 
• Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos.
• Document customer Logistical Complaints through the Notification module in SAP.  Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate.  Communicate errors to applicable departments for review and corrective action.
• Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.
• Process reports and assist with projects to address internal/external customer needs as requested by management.

 
Studies and Experience:

• BA degree preferred.  Will also consider equivalent, relevant, business experience.
• Minimum 1-2 years with direct customer service, preferably in a call center.

Skills and Qualifications:

• Excellent verbal and written communication skills.
• Good working knowledge of MS Office and working knowledge of SAP preferred.
• Biligual/Spanish speaking preferred.