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Customer Account Specialist

Cette offre d'emploi n'est plus active.

Localisation: Salt Lake City, UT, États-Unis
Type de Contrat: Unfixed Term
Fonction: Customer Service

Description

Position Summary:

The Customer Account Specialist will process orders for Internal/External customers received via telephone, mail, fax and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts and distribution to ensure customer satisfaction. 


Responsibilities:

  • Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers.
  • Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays. 
  • Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos.
  • Document customer Logistical Complaints through the Notification module in SAP.  Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate.  Communicate errors to applicable departments for review and corrective action.
  • Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.
  • Process reports and assist with projects to address internal/external customer needs as requested by management.

 
Studies and Experience:

  • BA degree preferred.  Will also consider equivalent, relevant, business experience.
  • Minimum 1-2 years with direct customer service, preferably in a call center.

Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Good working knowledge of MS Office and working knowledge of SAP preferred.
  • Biligual/Spanish speaking preferred.
Partager: partager par e-mail