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Field System Engineer- Barcelona

Date: Jan 9, 2021

Location: Madrid, ES

Company: bioMérieux

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanist corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 12,000 employees of bioMérieux!

 

 

 

As Field Service Engineer reporting to the FSE Regional Manager you will manage the Customer Service of systems under your responsibility (systems, preventive or curative maintenance, upgrades) in compliance with procedures. 

 

What will be your mission in bioMérieux?

  • Organize the activity: preventive and curative maintenance, response timed, administrative management (field reports memo, business expenses, field reports memo, leaves agenda, activity reports…).
  • Manage spare parts inventory in relation to the Specialist, in accordance with the recommendations.
  • Promote and sell the maintenance contracts to private labs, hospitals or industry in coordination with the commercial team.
  • Being fully autonomous, proactive, and a force for bringing forward proposals and reinforce manager’s message.
  • Contribute to the action plan definition to the solving of breakdown with Service Engineer or field application specialist, pilot transversal mission in the long run.
  • Bring technical support to colleagues on systems on which he/she has experience and competence.
  • Evolve as a referent in at least one « strategic » range and able to advise teams before sale or system engineers on solutions or highly technical ranges.
  • Be able to support other field service teams across Iberia Cluster.

 

Who are you?

  • Professional Studies (FP), Bachelor Degree in Electronics/IT/Engineering.
  • Professional background as a technician, life science or industry.
  • Experience minimum of three years in a relevant field service function.
  • Good command of English level and Spanish. Catalan will be valued.
  • Technical proficiency servicing instruments in the field, and general knowledge of corporate related processes and disciplines.
  • Troubleshooting skills, ability to travel with daily notice, experience in resolving customer problems and providing a high level of customer satisfaction.
  • Customer Service acumen, analytical & synthesis mindset, availability, people agility.
  • Ability to solve complex problems thanks to proven technical experience.
  • Driven License and availability to travel 50%.

 

Role-based in Barcelona with availability to travel throughout the Iberian Peninsula, specially Baleares and Aragón, and abroad for training or specific projects.

 

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 12 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.