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Industry Application Specialist Iberia

Date: Feb 23, 2021

Location: Madrid, ES

Company: bioMérieux

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanist corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 12,000 employees of bioMérieux!

 

 

 

As Iberia Industry Application Specialist reporting to the Iberia Industry Application Specialist Manager, you will provide technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of bioMérieux solutions. Moreover, you will coordinate efforts with other cross-functional departments to deliver world-class customer service and support through the promotion of teamwork and cooperation spirit.

 

What will be your mission?

  • Coordinate and provide technical training, consultation, and ongoing support of bioMérieux´s systems and reagents: preinstallation, technical installation, configurations, connections, training and troubleshooting at the customer site.
  • Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate records in CRM system.
  • Provide consistent follow-up to ensure customer satisfaction and key performance indicators accomplishment.
  • Participate in revenue generation initiatives and detection of opportunities through the promotion of value-added products and services.
  • Develop and strengthen customer and market relationships that result in customer loyalty and positive referrals.
  • Comply with quality, legal and ethical standards as well as company policies, being the interface between customers, Quality & Regulatory Affairs Department and other departments.

 

Who are you?

  • Life Science Degree (or equivalent experience).
  • Laboratory experience in Food microbiology.
  • Knowledge about Food & Healthcare business quality standards and regulation.
  • Knowledge of the workflow at customer lab, product lines, customers, industrial business will be a plus.
  • Communication, teaching and training skills.
  • Customer orientation and ability to manage problems efficiently.
  • Autonomy, agility and ability to work in team.
  • Travel availability: minimum 30%.
  • English fluency required.
  • Portuguese language is a plus.

 

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 12 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.