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Customer Service Manager Africa

Date: Jan 13, 2021

Location: Nairobi, KE

Company: bioMérieux

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanist corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 12,000 employees of bioMérieux!







  • Manage Africa CS organization, supervise, coordinate and guide
  • Have a major contribution in bioMérieux business development by leading strategic initiatives related to customer satisfaction, sales increase, cost containment.
  • Create new methods (CS organization, processes… ) having a direct impact on company strategy and profitability
  • Drive resolutions of complex situations
  • Ability to communicate in complex environment and negotiate frequently on problematics with internal or external partners
  • Within the Africa Region ExCom, build the objectives and the means for the Africa organization, be accountable with his/her peers on the overall entity budget
  • Align Africa local strategy with Global Customer Service vision
  • Propose organization transformation to support business needs




  • Knowledge and skills: education/training, expertise, know-how
    • Previous Experiences on Customer Service with international companies
    • Scientific Background and Good Knowledge of Labs. Procedures and Financial Aspects
    • Master Degree in business desired, Bachelor degree preferred in Biology or related field is an asset
    • Scientific knowledge and  bioMérieux competitors
    • Business orientation and strategic thinking
    • Ability to drive decision
    • Analytic and problem solving skills
    • SAP and Salesforce experience is major advantage


  • Talents and qualities: soft-skills
    • Team working, Interpersonal skills, ability to manage in complex environment
    • Negotiation skills with multiple stakeholders, able to interact with multidisciplinary teams in a matrix environment


English Fluency is mandatory




Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 12 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.