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Application Specialist Industrial Microbiology

Location: Singapore, Singapore
Position Type: Unfixed Term

Summary

To be responsible for client’s technical satisfaction and loyalty. Ensuring effective utilization of bioMérieux systems and reagents. Providing technical service and support to achieve optimal utilization of bioMérieux products within Industrial laboratories. To assist Sales with the management of accounts/customers and activities under his/her responsible area in order to ensure the achievement of the company’s sales targets

 

Main Accountabilities

  • Provision of pre and post sales technical information. Train customers on all aspects regarding use of bioMérieux instrumentation, consumables and software
  • Work closely with field service engineers and sales team, participate in and co-organize local User Group Meetings and workshops
  • Troubleshoot instrument and reagent problems. Call on customers on a regular and timely basis
  • Assist to co-ordinate new version software installation
  • Attend conferences and other industry association meetings as required
  • Liaise with overseas GCS/CSI departments. Co-ordinate and conduct instrument installations, product evaluations, demonstrations
  • Identify, engage and develop local KOLs in the areas of Food and Pharmaceutical safety
  • Build bioMérieux Industry as the market leader in microbiological controls
  • Preparation of technical information relating to tender submissions
  • Preparation of regulatory submissions
  • Liaise with local regulatory authorities e.g. FDA under direction of Regional QA/RA Manager
  • Ensure the currency of government registrations for all products
  • Participation in internal audits
  • To manage repeat sales and develop additional accounts in order to achieve profitable sales goals
  • To provide regular feedback on company marketing strategy and the strategy of those of competitors
  • To keep up-to-date on product knowledge relating to BMX products and that of its competitors
  • Perform customer satisfaction surveys and post installation questionnaires

 

Requirements

  • Bachelor/ Master’s degree in biology/microbiology/molecular microbiology
  • 3 years’ experiences in molecular biology or industrial microbiology
  • Technical troubleshooting and problem solving mindset
  • Presentation, Training and coaching capabilities
  • Familiar with good laboratory practices on both pharmaceutical and food industry
  • Organized, rigorous and autonomous
  • Good communication and ability to work in a multi-disciplinary team 
  • Basic data analysis capability
  • Fluent English in oral and writing is a MUST
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