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Global Investigation Leader - Immunology Applications - W/M

Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

Our Clinical Operations Department is looking for Global Investigation Leader - Immunology applications who will work in the Investigation Unit Immunology Department. You will report to the Global Customer Service (GCS) Manager within a team of ten employees.

 

You will be responsible for managing the entire investigation to handle technical issues and complaints from subsidiaries/distributors  regarding immunology reagents, in order to ensure full customer satisfaction.

 

What will be your missions within bioMérieux?

  • Provide technical support on reagents for the immunology range to subsidiaries and distributors

  • Be responsible and lead investigations related to the immunology range

  • Monitor CAPAs (preventive and corrective actions) following investigations

  • Have an overview of the system issues (instruments and reagents)

  • Lead meetings around investigations and work closely with other departments (production site, R&D…)

  • Monitor and report on the status of investigations within the required timeframe

  • Play a key role in the preparation and participation in audits

  • Develop tools to help subsidiaries/distributors to provide support to customers (troubleshooting tool, frequently asked questions’ guide, indicators…)

  • Contribute to the continuous improvement of products and provide feedback on product complaints to the production and R&D department as well as to other GCS teams

 

Who are you ?

  • Master’s  degree in sciences, biology or pharmaceutical domain

  • Minimum of 3 years’ experience as an Application Specialist, ideally for reagents in the immunology range

  • Good knowledge of clinical laboratories and hospitals

  • You are fluent in English

  • Customer service skills, proactivity, open minded

  • Leadership, ability to convince and obtain adhesion.

  • Ability to work as part of a team and to demonstrate autonomy

  • Travel in France and abroad is to be expected (20% maximum)

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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