Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
The Customer Education Specialist will provide advanced educational training for bioMerieux products and applications to internal and external customers. Additionally, this position will play a role in the development of new educational material and redesign of existing materials. In this role the Customer Educational Specialist will use his/her clinical expertise and professional credibility to represent bioMerieux as a clinical education expert. This position will provide clinical and scientific expertise to enable customers to safely and effectively use bioMerieux proprietary products. The Customer Educational Specialist will serve as a liaison between functional groups, and technical consultants in key project initiatives. The Education Specialist is responsible for driving improvements in all aspects of customer education.
Context of the Job & Major Challenges:
The Customer Education Specialist is a highly experienced Subject Matter Expert (SME) who provides technical training to internal and external customers for the diagnostic test systems marketed by bioMérieux. The Customer Education Specialist will be instrumental in the creation, implementation, revision and maintenance of training materials and technical support tools. This position’s liaison function is critical to the success of team projects. Analysis of training methodology and evaluation of data to recommend improvements in line with adult learning best practice methodologies is paramount to the effective transfer of knowledge to end users.
Dimensions of the Job:
Studies and Experience:
Skills and Qualifications:
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).