Field Application Specialist, Eastern Canada

Primary Purpose and Overall Objective of the Job: 

Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact

Main Accountabilities:

• Support our customers when implementing new assays and IT solutions
• Provide support to the customer during the evaluation and implementation of these solutions.
• Offer enhancements for development and optimization of our solutions at customer sites.
• Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction. 
• Ensure customer management database/CRM is up to date and include full activity traceability.
• Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business)
• Demonstrate our solutions; instrumentation, IT and reagents to bioMérieux and new customers.
• Manage an assigned territory including efficient traveling and scheduling.

Typical Studies-Experience, Skills and Qualifications:

Studies-Experience: 

• Medical Laboratory Science degree and Bachelor’s or Masters (preferred) degree or equivalent in microbiology/molecular 
• IT & software experience is an asset 
• 3 to 5 years minimum of advanced and demonstrated experience in clinical or industrial microbiology, with strong troubleshooting capacity.

Skills and Qualifications: 

• Customer and solution oriented 
• Training and coaching capabilities
• Organized, rigorous and autonomous 
• Good communication and ability to work in a multi-disciplinary team 
• Advanced computer knowledge would be and asset 
• Master CRM (reporting and dashboard) would be considered an asset
• Scheduling and organization skills to optimize presence in the field 
• A valid drivers license is required 
• Up-to-date vaccination where required by customers

Scope and Resources Accountability, Typical Performance Indicators:

• Scope and Resources Accountability: Territory management (Eastern Canada), domestic and international travel, territory cross coverage, company car and expense management, schedule management
• Financial Indicators (revenue, budget, etc.): Territory revenue targets, customer service revenue targets, expense budget management
• Key Performance Indicators (KPIs): Customer satisfaction, Customer visits, Salesforce completion rate, outlook forecast schedule completion rate, software update completion progress, special marketing initiatives
• Key Contacts (internal/external) and Interfaces: INTERNAL: Hotline, Field Service Engineers, QA/RA, Marketing, Sales, Medical Affairs, Supply Chain, Human Resources, Finances, Order Desk, Contracts, Managers. EXTERNAL: All customer stakeholders