Senior Field Service Engineer / Lab Automation

Job Description
▫ Perform procedure associated with installing, de-installing, repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
▫ Perform preventive maintenance according to service contract and customer requests
▫ Perform corrective maintenance visit dispatched by Support Center in timely manner
▫ Perform PC obsolescence and SW update cooperated with Field Application Specialist
▫ Support to Sales Rep. to negotiate and sell the service contract to private lab, hospitals or industry
▫ Cooperate with Support Center to manage spare parts inventory according to quality guidelines
▫ Presentation of engineering services to customer
▫ Recognized expertise on the market, ability to interact with KOL
▫ Contribute to project related to her/his field of expertise
▫ Pre-Inspection of instruments ready for installation
▫ Following the spare parts management process for trunk stock in CRM(Salesforce)
▫ Good collaboration with Clinical and Industry distributors for Customer related works and Service contract
▫ Drive and collaborate automation related installation and evaluation project as the highest technical expert
▫ Seek and apply the best solution to customer in timely manner via organizing GCS and 3rd party communication
▫ Cooperate based on agile leadership with the conflicted functions (FAS, Lab Consultancy, Product Manager, Sales Rep.)
▫ Keep and develop 24/7 hotline service and support system for commercial laboratory customer sites
▫ Influence and train other FSEs and FASs to be future Task Leader on specific product or customer group

Qualifications
▫ Bachelor or master degree in Biomedical engineering, Electronics or Electrical Engineering Organized, rigorous and autonomous
▫ Above 10 years of experience in field engineering service and support
▫ Ability to communicate detailed technical information clearly and simply is a distinct advantage in training others
▫ Ability to deploy network connection for communication between BioMérieux products
▫ Knowledge of instrumentation and an aptitude for identifying and rectifying faults of a complex and technical nature
▫ Customer and solution oriented
▫ Organized, rigorous and autonomous
▫ Good communication and presentation skills
▫ Ability to handle CRM (reporting and dashboard)
▫ Computer literacy
▫ Good organizational and interpersonal skills
▫ Intermediate English level