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Sr System Engineer

Location: Saint Louis, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

 

Position Summary:

Ensure customer satisfaction and contribute to service profitability, Provide remote technical & scientific support & services, including troubleshooting and field action completion to guarantee the best remote fix rate. Identify, anticipate and act in order to avoid any disruption affecting customer and patients

 

Responsibilities:

  • Answer internal/external customer simple to complex inquiries per established guidelines, document the ERP system according company standards and regulations. 
  • Lead launch/implementation of new systems by learning new products, develop documentation 
  • Lead the troubleshooting analysis; plan the action response; follow up to ensure customer satisfaction 
  • Report all events in the CRM to guarantee traceability and customer complain tracking
  • Drive new bioMérieux products and procedures that are job specific, create documentation and troubleshooting protocols; provide training as needed 
  • Participate in revenue generation initiatives through promotion of value added projects and services depending on local organization
  • Ability to onboard new comers
  • Develop and provide customers training 
  • Act as a referent in her/his field of expertise 
  • Coach and/or consult with Application Specialist, System Engineer, Management, Global Customer Support, and Lab IT Support.

 

Studies and Experience:

  • Bachelor/ Master’s degree in engineering (electronic computer/biotechnology) with 3-5 years’ experience

 

Skills and Qualifications:

  • Customer and solution oriented 
  • Organized, rigorous and autonomous 
  • Good communication/ presentation skills 
  • Ability to handle CRM (Dashboard creation)

 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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