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Installed Base Manager

This job posting is no longer active.

Location: Basingstoke, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.




We are looking for an Installed Base Manager to join our UK/Ireland Customer Service team! 

What will your responsibilities be within bioMérieux?

The Install Base Manager is accountable for overseeing all activities reading ordering, invoicing and transactional activities on SAP as well as maintaining the installed base records.  The Installed Base Manager also is responsible for producing analysis related to the installed base to support sales activities such as contract renewals and other analysis allowing service, sales and marketing to plan strategically.

This position is responsible for 3 direct reports.

Location: Basingstoke (Hybrid working policy)

Main accountabilities:

  • Mentor, coach, train and develop the Installed Base administrators
  • Support the team within daily operational workload handling
  • Daily monitoring of the teams performance related to SAP ADC (add, delete, change) process, installation process, contract management (contract setup, contract change, contract renewal and Warranty conversion)
  • Daily monitoring of teams performance in cooperation with SSC (Shared Service Center) process setup
  • Managing all defined KPI’s related to teams responsibility 
  • Managing add random task within Installed Base teams (on demand invoicing, Quotestream, CRM install base change request)
  • Contribute within different meetings on a local and wider level
  • Set up standardized Installed Base processes and improve communication between related departments 
  • Contribute to the achievement of the sales budget of the Product range in charge
  • Prepare data and related KPIs on Installed Base content

Who are you?

  • Degree Business with 2-3 years’ experience in a similar role
  • Demonstrated experience with Salesforce, SAP with proficient usage of Windows OS, MS Office programs (Excel, Word, PowerPoint)
  • Strong analytical and problem solving skills, understanding asset management workflow
  • People oriented with demonstrated management skills, previous experience managing teams in different locations would be a plus
  • Excellent communication skills and interpersonal skills, you are at ease addressing escalated issues
  • Ability to interact with other departments in an international environment
  • Results oriented, you are able to find solutions to any problem
  • Well organized person with good presentation skills


What do we offer?

We offer a competitive salary and benefits package, hybrid working policy along with the possibility to grow and develop within a world leading, international company with a purpose of serving public health!

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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