Senior Customer Service Specialist

This job posting is no longer active.

Location: LOMBARD, United States
Position Type: Unfixed Term
Job Function: Sales & Key Account Management

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

*Up to $600 sign-on bonus available*

bioMerieux is looking for a Senior Customer Service Specialist, known internally as a Key Account Specialist to provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased. This role acts as a central hub for our largest accounts, and will have insight into innerworkings of our largest customers. This is an excellent opportunity for an experienced Customer Service individual targeting an exciting role with opportunities for growth. This position can be located in either our Lombard, Durham or Salt Lake City locations.

In this role you will:

Serve as the internal primary point of contact with US Key Accounts
Prioritize the US Key Account orders, communicate expiring pricing , expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
Collaborate with Account Managers and know customer’s business and account/order strategy.
Reporting and communicating of logistical complaints for US Key Accounts.
Ensure compliance in regards to order, ship method, and partner accuracy.

Studies and Experience:

2+ years of direct customer relationship management
Customer facing experience

Skills and Qualifications:

Aptitude for working collaboratively and cooperatively in a team environment
Strong Attention to detail
Order Entry experience
Proficient in PC based computer applications
Strong time management skills
Ability to prioritize

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).