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Customer Order Specialist - Key Accounts

Location: LOMBARD, United States
Position Type: Unfixed Term
Job Function: Sales & Key Account Management

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.


Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

Position Summary:

Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased.

 

Responsibilities:

  • Serve as the internal primary point of contact with US Key Accounts
  • Prioritize the US Key Account orders, communicate expiring pricing , expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
  • Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
  • Collaborate with Account Managers and know customer’s business and account/order strategy.
  • Reporting and communicating of logistical complaints for US Key Accounts.
  • Ensure OTIF compliance in regards to order, ship method, and partner accuracy.

 

Studies and Experience:

  • Bachelor’s degree or 2 years of direct customer relationship management
  • At least 1 year of working experience in a similar role

 

Skills and Qualifications:

  • Aptitude for working collaboratively and cooperatively in a team environment
  • Intuitive, out of the box, critical thinker
  • Strong Attention to detail
  • Strong written and verbal communication skills
  • Proficient in order entry to receipt
  • Proficient in PC based computer applications
  • Strong time management skills
  • Demonstrate ability to communicate to an individual or team with information that is accurate, concise, while acting promptly, decisively and without delay

 

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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