Customer Service & Master Data Specialist

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Customer Service & Master Data Specialist

Place of work: Warsaw (hybrid work)

Job responsibilities:

• Inbound and outband customer service tasks:
  • answering incoming written messages in email in a timely manner
  • providing support with the process knowledge to our customer who request help

• Sales data administration in the SAP system:
  • Customer data management
    • Customer price list creation/modification/deactivation
    • Customer accounts creation/modification/deactivation
  • Customer complaints management
    • Performing corrective actions including credit & debit notes; new shipments; return orders; master data & price list corrections
  • Billing management
  • Sales Contract management
  • Installed Base managing the life cycle of customer assets form the time it is installed and becomes productive, through the period it is in use until the period it is eventually dismantled.

• Ensure that all the processes comply with the corporate requirements including appropriate approvals and documentation

• Perform analysis and support resolution of issues related to the processes with internal teams/process experts and/or our customers

• You will also maintain work relations with internal & external stakeholders

Requirements:

• Education min. secondary (during studies) or higher

• Very good command of English is required in everyday work

• Good knowledge of another foreign language is welcome (including Spanish, Italian, German)

• Very good knowledge of the Windows environment

• Knowledge of the SAP system

• Focus on details, work under time pressure, continuous improvement of qualifications

• Professional experience is welcome

• Work full of challenges in an international environment in a company with high ethical standards

We offer

• Employment contract for an indefinite period
• Possibility of remote work & flexible working hours
• Benefit package (including medical services; Worksmile cafeteria system, Multisport Card; Company Social Benefit Fund, fruit in the office, co-financing of the City Card)
• Good atmosphere and cooperation in teams, chilloutroom with a terrace, board games, X-box, booksharing
• Possibility of professional development (substantive training, clearly defined promotion path), annual bonus
• Challenging work in an international environment in a company with high ethical standards

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.