International Sales Administrator

Summary

Performs the import and export administration and distribution activities for his/her area to ensure customer satisfaction in line with the procedures, the guidelines, KPI, import/export regulations and in close collaboration with the other departments.

Responsibilities

•           Performs, for ASPAC countries, the subsidiary’s E&S orders and manages the delivery and invoicing (instruments, spare parts) in compliance with the applicable procedures and regulations

•           Performs, for distributors in ASPAC countries, the export sales admin activities: pricing/quotation, orders, delivery, invoicing for instruments and spare parts

•           Manages letter of credit for some ASPAC counties with coordination with different internal and external parties

•           Performs, for ASPAC countries, the export distribution activities after the creation or update of the delivery in SAP

•           Manages stock adjustment in SAP, and all the tasks related to MES in SAP

•           Manages (recording, follow-up and closing) the logistics complaints of our export customers in collaboration with different interlocutors (Warehouse, Transport and Customs, Finance, Quality…)

•           Interface with service providers to manage daily order preparation and execution

•           Manages all the offline communication  with service providers to provide updates to subs/distributors regarding of order/shipment status

•           Update/Track overall sales admin KPIs and service providers KPIs

•           Contributes to the continuous improvement of the activity being proactive to ensure a high level of customer satisfaction and cost optimization

*. Other tasks as defined in related company procedure, or assigned by the direct supervisor

Requirements

- Bachelor’s Degree / Business school (Major in Supply Chain-Logistics ; International Trade)

- Working experience : at least 3 years of experience in a similar activity 

- Ability to work in cross cultural environment 

- Time and priorities management 

- Business/client oriented 

- Very good knowledge of ERP/SAP

- Ability to work in an international environment

- Adaptability/Flexibility