Location: Durham, NC, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
bioMerieux is seeking a Systems Support Specialist to join our team. The Systems Support Specialist (SSS) provides applications and technical support for bioMerieux products networking connectivity and utilization, along with general software and applications support for customers and distribution partners. The System Support Specialist assists with the following:
The System Support Specialist will utilize the complaint handling and suggestion tracking process to accurately record, track, and trend existing or novel failure modes that are reported, and work towards a timely and satisfactory resolution. The System Support Specialist assists customers, LIS vendors, the customer support organization, and bioMérieux’s distribution partners. The System Support Specialist serves as a customer advocate with internal project teams and will be actively involved in product development, improvement, transfer, and release.
Essential Job Duties and Responsibilities
Training and Education
Knowledge, Skills and Abilities
Should be able to safely lift and maneuver up to 40 pounds.
This position is not remote.
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).