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Planner & Scheduler

Location: Brussels, Belgium
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

The Planner & Scheduler is the interface between the Support Center & Field Service activities. He/she is responsible for updating and monitoring the field agents resources capacity, scheduling field incidents in an accurate manner and with proper urgency assessment while taking into consideration spare parts supply constraints

 

What will be your responsibilities within bioMérieux?

  • Optimize service and support planning, assignment, and dispatching
  • Update and manage the service schedule in a timely and accurate manner
  • Plan and communicate on assignments in advance
  • Assign and dispatch field agents with the right skills to a work order, in alignment with service levels and severity
  • Ensure and check if field agents are equipped with required parts to perform field service visits
  • Inform customers and confirms appointments
  • Coordinate, communicate and work cross functionally with service teams: coordinate all types of field activities – FAS/FSE/FIT
  • Identify resource needs/shortage/excess (complex tasks combining long term planning activities, initiate process & KPI improvement
  • Work closely with supply chain to provide input for spare parts planning, orders and delivery

 

Who are you?

  • Minimum of Bachelor's degree in Supply and Planning, project management and minimum 3 years on customer service support activities
  • Basic technical knowledge in biology, instruments and software, reagents and consumables
  • IT skills : Pack Office, highly proficient in Salesforce (and SAP)
  • Communicate easily and team player
  • Assertive with internal and external stakeholders
  • Ability to work in full autonomy and make decision
  • Act proactively and manage stressful situation
  • Work in a project mode within a given timeline

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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