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In-house Technical Support Specialist

Location: Brussels, Belgium
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

We are looking for an In house System Engineer who will ensure customer satisfaction and contribute to service profitability, Providing remote technical & scientific support & services, including troubleshooting and field action completion to guarantee the best remote fix rate. Identify, anticipate and act in order to avoid any disruption affecting customer and patient.
As a System Engineer you will be working with in the customer service department

 


What will be your mission ?

 


- Answer internal/external customer simple to complex inquiries per established guidelines, document the ERP system according company standards and regulations.
- Lead launch/implementation of new systems by learning new products, develop documentation
- Lead the troubleshooting analysis; plan the action response; follow up to ensure customer satisfaction
- Report all events in the CRM to guarantee traceability and customer complain tracking
- Drive new bioMérieux products and procedures that are job specific, create documentation and troubleshooting protocols; provide training as needed
- Participate in revenue generation initiatives through promotion of value added projects and services depending on local organization

 

 

Who are you?

 

- Bachelor/ Master’s degree in engineering (electronic computer/biotechnology) with 3/5 years’ experience - Having a high-level organizational skills and ability to priorities and deliver within tight deadlines - Attention to detail and numerical accuracy as well as analytical and problem-solving skills. - Excellent teamwork and communication skills
- Solution oriented and service minded approach, self-driven, well organized
- Fluent in Dutch and English
- French is a plus

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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