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Sr Manager, Technical Support IND

Location: Saint Louis, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Responsibilities:

  • Provide leadership, enforce company policies and procedures, facilitate communication among front line staff, set priorities andcoordinate teamwork among customer facing groups to achieve customer satisfaction.
  • Manage the Enterprise Resource Planning system and monitor the effectiveness of product complaint handling along with the QADepartment to assure complaints are handled effectively, rapidly, and in compliance with published complaint handlingprocedures.
  • Identification of cross-functional needs, evaluation of proposed solutions, development of implementation plans and successfulexecution based on established timelines.
  • Determine best practices and work with department management to align on identified best practice going forward. Ensure propertraining and development is provided for employees. Motivate Technical Support Center employees to achieve goals andobjectives through individual coaching and staff meetings. Mentor and assist in the professional development of all teammembers.
  • Prioritize workload and projects within the department. Support market release of new products and drive to complete FieldActions within specified deadlines.
  • Provide performance feedback for the mid-year and year-end review of the Technical Support Center employee through one onone sessions.
     

Studies and Experience:

  • Bachelor’s Degree in Medical Technology, Engineering, Business Management, or related science.
  • 2-3 years management experience in medical diagnostics or equivalent preferred.
  • Five years of laboratory experience preferred

 

Skills and Qualifications:

  • Experience with bioMerieux products preferred.
  • Excellent written and oral communication skills.
  • Excellent interpersonal, diplomacy and leadership skills.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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