Location: Salt Lake City, UT, United States
Position Type: Unfixed Term
Job Function: Information Technology
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
bioMerieux is looking for a Software Support Engineer for our manufacturing D shift. Software Support Engineers support end-users who use client-based and web-based scientific and business application software. They are expected to understand bioMerieux's core technology, business, and the enterprise systems that enable them.
When working with bioMerieux end-users and software systems, engineers are expected to understand end-user workflows and processes, particularly as they relate to software applications. They are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user’s needs and to resolve software issues identified by end-users. Support engineers are expected to work with software project managers to implement long-term solutions, to report bug fix progress to end-users, and to keep both the development and end-user teams informed of the other’s needs and schedules.
PLEASE NOTE: The working schedule for this position is every other Wednesday through Saturday 6:00 PM - 6:00 AM.
Essential Job Duties and Responsibilities
Support engineers are responsible for the quality of the system and for bringing software/hardware defects and issues to the attention of software management.
Training & Education: Associates Degree in Computer Science or related field (preferred but not required)
Experience: 1+ years. Experience with manufacturing or SQL preferred but not required.
Knowledge, Skills, and Abilities:
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).