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Field Application Specialist- Specific Diagnostics

Location: , United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

This position will cover the Eastern United States. The ideal candidate would reside within that area within 30-45 min of a major airport. 

 

Position Summary:

Provides field application support to bioMérieux customers inclusive of system installations & associated upgrades, initial and secondary customer training, field technical troubleshooting in support of bioMérieux Technical Support staff and assay add-ons for existing customers. Works closely with Sales Managers ensuring customers receive prompt, accurate and professional support to further their business needs. The FAS will work closely with Customer Support, along with the various production and/or R&D departments in the investigation and resolution of customer issues. In order to stay current with bioMérieux products, the FAS will play an active role in product evaluations and testing at product transfer.

 

Responsibilities:

  • Perform all work in compliance with company policy and within the guidelines of bioMérieux Quality System.
  • Performs other duties as assigned.
  • Provide excellent customer service to internal and external customers
  • Support new customers with initial installation and training on purchased equipment.
  • Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training.
  • Travel up to 80% to interface with customers, attend trade shows, and demonstrate products.
  • Work with direct sales team and distribution partners to increase sales through successful demonstrations of products.
  • Provide feedback to marketing managers targeted at improving the overall product offering.
  • Track all activity in current CRM tool.
  • Respond promptly and accurately to technical support calls or emails as requested by Technical Support function.
  • Perform all work in compliance with company policy and within the guidelines of bioMérieux’s Quality System.
  • Perform basic service applications and LIS interfacing.
  • Performs basic installation, troubleshooting and repairs with assistance of hardware, software, and customer data analysis platforms.

 

Studies and Experience:

  • Bachelor's degree in a life science or equivalent discipline. 
  • 2 years of related experience in a laboratory or clinical setting. Candidates with related technical field applications support are strongly preferred. 

 

Skills and Qualifications:

  • 1 (+) years of laboratory experience.
  • Experience with guidelines with CLIA regulations and/or additional laboratory crediting agencies. (recommended)
  • Ability to work independently and manage time effectively.
  • Strong follow-up skills.
  • Strong organizational skills.
  • Ability to work effectively with customers.
  • Must be highly skilled at communication both written and verbal and should be able to interact with a variety of scientific levels from novice to expert.

 

Physical Requirements:

  • Should be able to lift and maneuver up to 60 lbs. 
  • Extensive travel up to 80%.
  • Should be able to handle the physical stress of frequent travel.
  • This position requires successful completion of background checks, drug screens, and other such consumer reports as necessary for vendor credentialing purposes.

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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