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Location: , United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
Primary Purpose and Overall Objective of the Job:
Technical support of bMx’s instruments through: (Preventive Maintenance, Curative Maintenance), Guarantee towards our customers about the good functioning of our equipment, Support customer by phone for prompt response, Management of individual spare parts inventory, Cover Instruments install base in the area of his accountability, Establish P.M. Contracts in the area of his accountability, Achieve the yearly indicators of the department and strongly support the pillars of BioMerieux.
Installation / Un-installation instruments
Troubleshooting instruments (visit or over phone or by tele-maintenance)
Maintenance placed instruments and instruments under contract
Provide the customers with technical information and services related to our instruments. (e.g. Remote access )
Good spare parts handling. (Order planning / using)
Reporting to the SE manager.(feedback)
Complains handling and managing.
Typical Studies-Experience, Skills and Qualifications:
Experience in biomedical applications
Skills and Qualifications:
Able to use and work with tools and hardware
Communication skills. Able to work as a part of a team
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).