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Service Sales Commercial Operations Manager

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Sales & Key Account Management

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.


Main Accountabilities

  • Provide detailed business analytics and commercial strategy recommendations to support business requirements:
    • Pricing and profitability of new and existing services
    • IDN & GPO Contract negotiations including pricing, RFP responses, term and conditions
    • Support management with territory assignments and commission plan development for Service Sales Reps.
  • Provide business intelligence and guidance to drive the overall Service Sales Budgeting, Strat Plan and forecasting processes:
    • Provide detailed business and installed base analysis in establishing sales targets.
    • Manage the overall Service Sales LBE (forecast) process and provide detailed trend, opportunity and risk analyses in establishing in year forecasted revenue.
    • Manage the overall Service Sales OPEX Budgeting process by creating capacity plans and business cases justifying Service Sales needs.
    • Analyze consolidated inputs across CSO organizations for establishing Sales Budgets, OPEX budgets, and LBE and prepare executive level presentations.
  • Drive the evolution of Service Sales Tools:
    • Manage the transition of Service Sale tools from our current Access based tool set to CRM (CPQ) including identifying needs, timelines, testing, implementation, etc…
    • Act as the Service Sales liaison with Customer Service Business Operations for any Service Sales tools, reporting and process requirements.
    • Act as the Service Sales liaison with Global bioMerieux teams for any Service Sales operational related requirements (Part #’s/Material Codes etc.).
    • Manage the CSO Price List including Service Agreements, IDN Pricing and Billable Pricing.  Includes updating the Price List, tool updates, communication to other organizations, etc.
  • Act as the Service Sales liaison with Services Marketing for internal and external communications and collateral.
  • Manage all aspects of the BME training program.
  • Develop target lists for billable programs (POR PM, Upgrades etc.).


  • Advanced Microsoft Suite skills with an emphasis on Excel and PowerPoint to assist in the creation of internal and external presentations.
  • 5-7 years commercial Sales/Service Sales experience and 5-7 years of commercial financial analysis.
  • Oral and written communication skills; experienced presenting at the executive level
  • Strategic /analytical thinking and problem solving.
  • Detailed oriented with the ability to present summary level messages.
  • Salesforce and SAP preferred.
  • Tableau experience a plus.
  • Project Management.
  • Interpersonal and consultative skills.
  • Time management, multi-tasking and organizational skills.
  • Strong relationship / interpersonal skills
  • Ability to work independently
  • BA in Business, Marketing or Finance preferred.


Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e.,,, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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