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Global CS Specialist F/H

Location: CRAPONNE, France
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

bioMerieux has a position open for a Global Industry Customer Service Application Specialist- Culture Media/ BioFireÒ

 

Within the Global Industry Customer Service ( GiCS)  department, as a Global Application Specialist (AS), you will be part of the Health and Personal Care application specialists and system engineers team. Your role is to support the culture media and BioFireÒ ranges for Industrial Microbiology Unit and serve our community of service worldwide.

 

What will be your responsibilities?

 

  • Develop training courses and deliver trainings in main training center located in Marcy l’Etoile, France and in local trainings hubs
  • Deliver and maintain training materials, like customer training kits, teaching scenarii, prerequisites
  • Be a trainer and a coach towards local application specialists as needed
  • Be an expert of the pharma culture media and BioFireÒ ranges, contribute to the R&D and industrial projects, participate to project meetings, represent the voice of the customer, report the projects progress within the Global Industry Customer Service Department
  • Responsible for the service deliverables(e.g.  Service Launch Files and communication to the community of service)
  • Responsible for the communication of changes inherent to the culture media and BioFireÒ ranges to the subsidiaries and pharmaceutical customers
  • Contribute to the continuous improvement of the culture media and BioFireÒ ranges, related  services and  training materials, including the creation of digitized tools, video tutorials or e-learnings

 

Who are you?

 

  • Bachelor or Master degree in microbiology, molecular biology, life science or other technical field
  • Minimum of 2 years previous experience working with culture media or/and PCR products or minimum of 5 years equivalent experience servicing as an Application Specialist in Food or Pharmaceutical environment
  • Good knowledge of pharmaceutical industry environment, workflows and regulatory requirements
  • General knowledge about technologies used in microbiology
  • Ability to explain, teach and act on bioMérieux products and performance
  • Appetence for digitalization methodologies and tools
  • High interest in technical learning and pedagogical tools
  • Strong customer orientation
  • Good communication skills with external customers and internal stakeholders
  • Excellent quality of writing (technical English)
  • Analytical and evaluation skills
  • Autonomy and decision taking
  • Project management basics
  • You enjoy working in a multicultural environment where interacting with multidisciplinary teams is key
  • Fluent English skills, any other language is be a plus
  • Travel about 10% - Worldwide. 
  • Work from home : 2 to 3 days/week
  • Position originally based in Craponne, France. Other bioMérieux locations can be considered

 

 

 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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