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IB Manager

Location: Brussels, Belgium
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

The Install Base & Customer Enabler Manager is accountable for several pillars: Asset & contract life cycle management, Equipment Orders & Installations, Customer Enablers (Quotestream, salesforce...). 

 

Your Main missions and responsabilities as a IB Manager will be : 

 

  • Implement installed base data strategy and data policy & manage KPI’s related to teams responsibility  

  • Understand daily operational workload handling of team & support if needed. Monitor teams performance related to IB status update process, installation process, contract management as well as teams performance in cooperation with SSC process setup. 

  • Set up a standardized BenNor Installed Base processes and improve communication between related departments.  

  • Implement the relevant process to ensure compliance with business quality and health authorities regulations for end to end traceability.  

  • Ensure reports from Installed Base internal reporting systems. 

  • Be responsible for the reconciliation with Finance. 

  • Be the representative in local Ex Com on that topic. 

  • Be responsible for Customer enablers helping to boost commercial performance & customer centricity: salesforce, quotestream etc. 

  • Be responsible for continuous improvement : Analyze documents, tools, processes, organization and make proposals to improve & optimize data model, service quality and profitability, including cross-department processes. 

  • Contribute to transversal projects impacting installed base, e.g. CPQ

 

Who are you ? 

-  Master degree (finance oriented) or equivalent work experience  

-  SAP & salesforce knowledge, Proficient in Windows OS, MS Office programs (excel, word, PowerPoint)  

- Financial background 

- Strong analytical and problem solving skills, understanding asset management workflow  

- Strong people manager  

- Ability to communicate and interact with other departments 

- Well organized person 

- People and result oriented  

- Good presentation skills 

- A person who sees solutions not the problems  

- knowledgeable about managing teams on different locations is an added value 

- Subject Matter Expert for addressing escalated issues related to team members job functions 

- Excellent interpersonal, oral, and written communication skills 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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