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Field Application Specialist

Location: Taguig, Philippines
Position Type: Unfixed Term

Summary

The ideal candidate will be responsible for the technical and scientific support to bioMérieux internal and external customers. He/she will ensure effective utilization of bioMérieux solutions (Immunology, Microbiology and Molecular) in clinical laboratories and healthcare institutions.

 

Responsibilities

 

  • Provide technical training and support on bioMérieux solutions (Immunology, Microbiology and Molecular)
  • Answer internal & external customer inquiries and concerns
  • Timely and efficient coordination of instrument installations and evaluations
  • Provide consistent follow up to ensure customer satisfaction and meet KPIs
  • Work closely with Sales and Marketing teams to strengthen customer relationship and develop/retain business
  • Maintain and update knowledge base to meet customer and company requirements
  • Perform troubleshooting and investigation of level 1 technical complaints
  • Ensure timely and accurate recording of all customer inquiries, troubleshooting/investigation, service activities and installed base updates in CRM
  • Support communication of product and system updates to customers
  • Ensure implementation of field actions (corrective and preventive actions) in respective territory
  • Provide recommendations regarding system utilization in order to optimize the workflow, address three dimensions: technical, quality and productivity
  • Promote bioMérieux solutions through product demonstration, evaluations and onsite visits
  • Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization, best practice sharing and local User Group Meetings)

 

Requirements

  • Bachelor or Master degree in Medical Technology, Microbioloy, Molecular Biology or equivalent
  • At least 5 years’ experience in clinical laboratory preferably in Microbiology and/or Molecular Biology sections
  • Knowledge of bioMérieux reagents, instruments and customers, and good knowledge of the scientific/medical environment of the products is highly advantageous
  • Knowledge of competitors and their products
  • Flexible, adaptable and keen to learn
  • Strong analytical and problem solving skills
  • Effective communication – able to teach/ present to scientific community
  • Good time management, results oriented and customer focused
  • Willing to travel 70% locally
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Field Application Specialist

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