Summary

The ideal candidate will be responsible for the technical and scientific support to bioMérieux internal and external customers. He/she will ensure effective utilization of bioMérieux solutions (Immunology, Microbiology and Molecular) in clinical laboratories and healthcare institutions.

Responsibilities

• Provide technical training and support on bioMérieux solutions (Immunology, Microbiology and Molecular)
• Answer internal & external customer inquiries and concerns
• Timely and efficient coordination of instrument installations and evaluations
• Provide consistent follow up to ensure customer satisfaction and meet KPIs
• Work closely with Sales and Marketing teams to strengthen customer relationship and develop/retain business
• Maintain and update knowledge base to meet customer and company requirements
• Perform troubleshooting and investigation of level 1 technical complaints
• Ensure timely and accurate recording of all customer inquiries, troubleshooting/investigation, service activities and installed base updates in CRM
• Support communication of product and system updates to customers
• Ensure implementation of field actions (corrective and preventive actions) in respective territory
• Provide recommendations regarding system utilization in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Promote bioMérieux solutions through product demonstration, evaluations and onsite visits
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization, best practice sharing and local User Group Meetings)

Requirements

• Bachelor or Master degree in Medical Technology, Microbioloy, Molecular Biology or equivalent
• At least 5 years’ experience in clinical laboratory preferably in Microbiology and/or Molecular Biology sections
• Knowledge of bioMérieux reagents, instruments and customers, and good knowledge of the scientific/medical environment of the products is highly advantageous
• Knowledge of competitors and their products
• Flexible, adaptable and keen to learn
• Strong analytical and problem solving skills
• Effective communication – able to teach/ present to scientific community
• Good time management, results oriented and customer focused
• Willing to travel 70% locally