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Technical Sales Manager

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Sales & Key Account Management

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

The Technical Sales Manager is responsible for customer satisfaction, customer relationship management, and successful implementation of Biomerieux and Invisible Sentinel technologies. The Technical Sales Manager is also responsible for maintaining and developing relationships with existing customers so that existing business is protected, and potential new business opportunities can be identified.  The Technical Sales Manager is expected to work with the bioMerieux Sales team in prospecting for business opportunities with new and existing customers. The Technical Sales Manager must have very good interpersonal, communication, presentation, technical and troubleshooting skills along with good product-market knowledge to succeed in their territory. Successful Technical Sales Managers must have very good interpersonal, communication, sales and presentation skills along with successful demonstration of Invisible Sentinel behavioral competencies, such as teamwork, leadership, adaptability, customer service orientation, influence, analytical thinking, organizational awareness and relationship building coupled with good product knowledge to succeed in their sales territory.  


Main Accountabilities: 

  • To support new customer acquisition by helping the sales team in the pre-purchase sales process, and then ensuring high quality customer onboarding and training occurs.
  • Travel to existing customer sites to develop, maintain and grow the customer relationship.
  • To help achieve at least 100% of the territory reagent and customer acquisition goal.
  • To work with Field Service Engineers effectively to coordinate the installation of equipment as soon as possible following shipment.
  • Uncover new revenue opportunities within existing accounts and to pass those to the respective AM.
  • Technically train and travel with Account Managers as needed to promote sales opportunities and provide technical support. Assist with demonstrations / evaluations, as required. 
  • To maintain and assist the AM in growing existing customer’s business.
  • To submit semi-weekly expense reports and other reports as designated by the Head of Sales.
  • To update and maintain CRM resources as required.
  • Maintain customer contact with all customers via telephone, email, and / or on-site visits.
  • To participate in company and team meetings.
  • Assist R+D and/or the Chief Business Officer on special projects (as needed)
  • Continuing professional education and development in order to remain current in the marketplace.
  • Participate in Customer User Symposiums, Trade Shows, etc.
  • To efficiently travel within the territory so that customer needs and overall territory revenue objectives are met.
  • To foster Teamwork and collaboration.

Required Knowledge and Experience:

  • BS in a biological sciences/biotechnology and/or related fields.
  • Excellent organization, interpersonal, communication, and presentation skills.  Technical Sales Managers must have a thorough knowledge of relationship building skills and have good business acumen.
  • Prior knowledge of the respective Industry Market Segments, Microbiology, Biotechnology, Competitive & Application knowledge, Product line and geographic territory are preferred.


BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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