Location: Firenze, Italy
Position Type: Trainee/Intern
Job Function: Supply Chain
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
SCOPO PRIMARIO E OBIETTIVO GENERALE DEL RUOLO:
The primary purpose of the Stagiaire in Supply Chain, Italy is to support the supply chain team on handling customers logistics questions and complaints, support corrective actions implementation, and help consolidate key performance indicators.
Register customer complaints and logistic claims in SAP, using dedicated templates
Support team on products allocations processes, for products in back-order situation
Answer simple customer questions on delivery status, using dedicated communication templates
Support compilation and analysis of supply chain Key Performance Indicators
Contribute to master data creation and updates in our systems, for customer and product information
Support new projects on improvements projects, some in interaction with our Global supply chain headquarters in France
Generate ideas, analyze and elaborate action plan on all subjects can improve day to day pocess and activity
FORMAZIONE, COMPETENZE E ESPERIENZE RICHIESTE PER IL RUOLO:
Bachelor’s Degree required
Master in Supply Chain or customer service is a plus
Excellent knowledge of EXCEL, Power Point, WORD, Outlook
Italian and English Language proficiency
High rigor and precision
Strong customer service mindset : customer-satisfaction driven
Collaborative. Able to work well within a team
Strong proactive communication skills (with customers, and within team)
Action-oriented, issue-solving, and driven to deliver. Focused on delivering best possible results for the organization, and shows determination, resourcefulness and a sense of purpose in achieving this
Curious and willing to learn. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.