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Global System Engineer Expert - Microbiology - W/M

Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

We are looking for a Global System Engineer Expert for our Microbiology ranges under a permanent contract who will work and grow within the Global Customer Service department.  You will report to the Head of the Expert Unit as part of a team of 15 co-workers.

You will be responsible for training, coaching and providing effective support to bioMerieux's local Customer Services (subsidiaries and distributors).

 

What will be your mission ?

  • Training

    • Create and facilitate learning plans including training and coaching for subsidiaries and distributors

    • Evaluate the quality of training programs and the level of participants

    • Create and update training modules according to our procedures

    • Organise and deliver training courses

    • Trainings mostly face-to-face, with occasional remote and/or onsite training

  • Technical support

    • Provide emergency support of Level 2 to subsidiaries and distributors for complaints, questions or suggestions

    • Provide field support when necessary

    • Contribute to action plans for critical situations

    • Contribute to the creation, development and validation of support tools for subsidiaries and distributors to optimise local services (i.e. troubleshooting, FAQ, etc.)

  • Projects

    • Participate and contribute to strategic projects with key players (R&D, Service System Engineering & Support, Quality, etc.).

    • Contribute to the continuous improvement of our products / services, training material and service tools

 

Who are you ?

  • Engineering degree with a major on electronics or mechanics 

  • Minimum 3 years of experience as a Field Service Engineer in the medical field

  • Experience in the field of IVD/bacteriology laboratory is a plus

  • Ideally, you have Networking/IT knowledge

  • Experience in training roll-out is a plus

  • You know how to use PowerPoint and ideally tools to create videos

  • Fluency in English is a must

  • You like to pass on your knowledge and lead training sessions, and you have excellent interpersonal skills

  • You enjoy working in an intercultural environment

  • Ability to understand and work with complex processes while keeping an innovative mindset and measuring customer impact

  • You appreciate teamwork while being autonomous

  • Position based in Marcy l'Etoile, France

  • These assignments may require up to 40% travel (especially for coaching at client sites)

 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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