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Field Application Specialist- Madrid/center of Spain

Location: Madrid, Spain
Position Type: Apprentice
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

As Field Application Specialist Apprentice you will provide the effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of the systems marketed by bioMérieux and the reagents consumption accomplishing the minimum key performance indicators for the product ID / AST range, including AMR.

 

What will be your mission in bioMérieux?

  • Participate in income generation initiatives by promoting value-added products and services, developing and strengthening relationships with customers and the market.
  • Coordinate and provide technical ongoing support  to bioMérieux systems and reagents: pre-installation, technical installation, configurations, connections, training on customer site...
  • Identify  internal and external customer training needs, evaluation of proposed solutions, development of documentation and implementation plans, and successful execution based on established timelines.
  • Provide consistent follow up of the Installed Base to ensure customer satisfaction and meet minimum key performance indicators.
  • Accomplish with quality, legal and ethical standards as well as company policies.

 

Who are you?

  • Bachelor’s Degree in technical or life science field, preferably Clinical Microbiology.
  • Microbiology Specialty (preferably done through MIR/FIR/BIR).
  • Good learner.
  • Customer & business oriented.
  • Excellent interpersonal and communication skills, both written and oral.
  • Proficient in Windows OS, MS Office programs.
  • Ability to manage problems efficiently.
  • Teamwork and autonomy to work alone.
  • Advanced level of English and Spanish native

 

Role based in Madrid with availability to travel throughout the Iberian peninsula and abroad for training or specific projects (aprox 40%). The main area of activity will be Madrid, Castilla León, Castilla La Mancha and Extremadura.

It is needed to accomplish the requirements for this type of contract: Contrato en Prácticas | Servicio Público de Empleo Estatal (sepe.es)

 

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bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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