Location: Chicago, United States
Position Type: Unfixed Term
Job Function: Project/Program Management
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
Within the Global industry Customer Service (GiCS) department, acting as a Global 3P Implementation Senior Project Leader , you will be at the forefront of delivering to Strategic and Key Pharmaceutical accounts a premium technical consultancy and manage new projects at customers linked with a new product range dedicated to automation of environmental monitoring. The position is based in United States of America within the Global Industry Customer Service team reporting to the Global Implementation Director Environmental Monitoring Solutions.
In this position you will analyse and design the best technical solution together with customers and third parties and coordinate the services to deploy it. You participate to all phases of the life cycle of a technical project at customer (design, present, implement, support). You agree on the infrastructure requirements for the considered business application, according to the company strategy and to the customers constraints and on the efforts to put them in place with the customer together.
As a senior project leader, you work closely with the Implementation Director and the Strategic Key Account Team and you manage your own projects during pre-sales activities, implementation and handover to support teams, in all aspects: scope, timeline, strategy and compliance.
You will work closely at customer site with various departments such as Quality control, IT, Manufacturing, Quality Control, Quality Assurance and you can interact with various functions (from Lab technician to senior VP)
You will provide support to customers and to bioMerieux Strategic and Key account Team, with with organizing, troubleshooting and complaint handling. You will be the main coordinator of all project deployment activities under your responsibility having the customer satisfaction as your first priority.
Studies and Experience
Skills - Qualifications
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BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).