Location: Chicago, United States
Position Type: Unfixed Term
Job Function: Project/Program Management
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
Within the Global industry Customer Service (GiCS) department, acting as a Global Senior Field IT Project Leader , you will be at the forefront of delivering to Strategic and Key Pharmaceutical accounts a premium technical consultancy and manage new IT and connectivity projects at customers linked with a new product range dedicated to automation of environmental monitoring.
The position is based in United States of America within the Global Industry Customer Service team with a direct report to the Global Implementation Director Environmental Monitoring Solutions.
In this position, you will analyse and design the best technical solution together with customers and third parties and coordinate the services to deploy it. You participate to all phases of the life cycle of an IT and connectivity service (analyse, design, present, implement, support). You support and approve infrastructure requirements for the considered business application, IT services and connectivity to networks according to the company strategy and to the customers constraints.
As a senior project leader, you assist the Global Project manager in charge of the Implementation at customer for all IT related aspects during pre-sales activities, implementation and handover to support teams, being accountable for scope, timeline, strategy and compliance.
You will work closely with IT & infrastructure experts at customer side from various departments such as IT, Cybersecurity and Data Integrity, as well as Manufacturing, Quality Control, Quality Assurance to understand their specific constraints.
You will provide support the customers during the setup phases and supervise troubleshooting and complaint handling after project delivery. You will be the main coordinator for activities with LIMS providers and third parties for services under your responsibility having the customer satisfaction as your first priority.
Studies - Experience
Skills - Qualifications
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).