CRM Commercial Performance Expert W/M

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Our Global Marketing & Commercial Performance department is looking for a Commercial Performance Process Expert (CRM) under a permanent contract, to join the Global Commercial Capabilities & Performance (GCCP) team.  You will report to the Director of the Commercial Enablement CRM unit within a team of 2 team members.  

What will be your mission ?

Working closely with the CRM Business Performance Manager, your main mission will be to support, improve and accompany the deployment of marketing & commercial processes in bioMerieux's different markets, from an operational perspective, with our Customer Relation Management tool (Salesforce).

• Participate and support the implementation of the new commercial organization in collaboration with the GCCP team.

• Manage the improvement of commercial processes in a context of business transformation and strategic initiatives within the company by:

  • Supporting and following up on the business side (Sales & Marketing) of the tool updates   (Salesforce)

  • Preparing Salesforce releases: qualification of needs, documentation and formalization of tests, communication on changes, updating of training materials, etc.

  • Coordinating and organizing sessions dedicated to Key Users.

• Provide operational support to the global Sales & Marketing teams in association with other key departments for Salesforce (IS, Service, Supply Chain, digital):

  • Salesforce access management

  • Interface consistency and data synchronization

  • Supporting business needs in a solution-oriented way

• Support regions and subsidiaries in their needs and requests for process evolution:

  • Follow up on incidents, service requests, improvements reported by users and liaise with IS for resolution follow-up

  • Proactively create and develop solutions to meet the identified and priority needs of our key subsidiaries in conjunction with the IS team

• Contribute to the development of dashboards for users and participate in commercial and marketing data analysis

Who are you ?

• Minimum 4 years of higher education in business (sales, marketing, management) and/or in business-oriented project management

• Minimum 2 years of experience in a business function (sales, marketing) or project management

• You master the Salesforce tool

• You have a fluent level of English (oral and written)

• Curious, empathetic, willing to share with others and help a team to gain maturity

• Customer oriented and willing to listen to their needs

• Strong analytical and communication skills

• Very comfortable working in an international and multicultural environment

• Occasional travel (<20%)

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.