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Service Support Specialist

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

 

 

 

Position Summary:

The Service Support Specialist position is responsible for utilizing SAP and CRM 360(SalesForce) to manage the Install Base, to meet the customer demands and achieve customer satisfaction goals.  Adhering to Finance, Legal, Regulatory, and Service Management requirements aligned with corporate objectives and goals.


Main Accountabilities:

  • Service Work Order Management for CSO  in the areas of: installations, PMs, repairs, upgrades, Billable Activities, and  System Returns.
  • Administrative Support for Install Base Movements- works directly with internal and external customers to provide IB Support and ensure IB Compliance.
  • Revenue generation – accurate and timely closure of billable Work Orders, and tracking and resolution of errors preventing closure of billable Work Orders.
  • Maintaining accurate reconciliation of Billing- by working with Field Service Leaders to research and issue debits/credits on a monthly basis.


Studies and Experience:

  • 2 years of experience working in an Office Environment interacting with, Customers, Hotline Agents & Field Service Representatives. Strong basic office skills and good organizational ability....
  • Asset Management
  • Strong telemarketing skillset to contact customers to verify asset disposition
  • SAP, EXCEL,
  • High School Diploma

 

Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Good working Knowledge of Microsoft Office Suite, Salesforce, and SAP preferred.
  • General business knowledge such as basic Finance, Marketing, Sales and Accounting.

 

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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