Field Application Specialist -Outpatient Markets - Chicago

The ideal candidate will reside within the Chicago, IL area and cover the Midwestern US. 

Position Summary:

Provides field application support to bioMérieux Outpatient Market (OM) new and existing customers inclusive of system installations & associated upgrades, initial and secondary customer trainings, field technical troubleshooting in support of bioMérieux Technical Support staff and assay panel add-ons for existing customers. Works closely with OM Sales Representatives ensuring customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist – OM will also work closely with Customer Support, along with the various production and/or R&D departments in the investigation and resolution of customer issues. In order to stay current with bioMérieux products, the Field Application Specialist – OM will play an active role in product evaluations and development.

Responsibilities:

• Perform all work in compliance with company policy and within the guidelines of bioMérieux’s Quality System.
• Tailor communications for intended audience such as, but not limited to: medical assistant, billing personnel, office manager, nurses, nurse practitioners physician assistants, and physicians.
• Support new and prospective customers with initial installation and training on purchased or evaluation equipment as needed.
• Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training.
• Travel up to 80% to interface with customers, attend trade shows, and demonstrate products.
• Work with direct sales team and distribution partners to increase sales through successful demonstrations of products.
• Develops, cultivates, and maintains strong professional relationships with customers. This can include developing a professional familiarity with customers that fosters growth in their relationship with bioMérieux and in turn, can aid in breeding greater opportunity for sales.
• Provides “over and above” attention and support to both new and existing customers in order to ensure that their needs are met and staff is fully trained and capable of successfully utilizing bioMérieux products for their practice. Travels to customer sites on short notice, corresponding with customers via phone or email as frequently as needed, and may visit customer accounts up to 3-4 times a year (if not possibly more). 
• Work effectively with internal Technical Support team, Software System Engineers, and fellow cohorts on the Sales Staff and FAS team. 
• Provide feedback to marketing managers and Pipeline team targeted at improving the overall product offering.
• Track all activity in current CRM tool.
• Respond promptly and accurately to technical support calls or emails as requested by Technical Support function.
• Perform basic service of bioMérieux applications and LIS interfacing.
• Effectively perform basic installation, service, and troubleshooting of bioMérieux hardware, software, and customer data analysis as needed.
• Performs other duties as assigned.

Studies and Experience:

• Bachelor's degree in a life science or equivalent discipline.

• One year of related experience in a laboratory, Urgent Care, or clinical setting.
• Candidates with related technical field applications support are strongly preferred.  
• Experience with guidelines with CLIA regulations and/or additional laboratory accrediting agencies preferred.

Skills and Qualifications:

• Familiar with a variety of the field’s concepts, practices, and procedures within an Urgent Care or Clinical setting, along with the POL/POC market
• Ability to work independently, manage time effectively, and possesses strong organizational and follow-up skills
• Possesses strong communication skills and soft skills (effectively interact, listen, and empathize) to be able to relate to and tailor communications for staff such as, but not limited to: medical assistants, billing personnel, office managers, nurses, nurse practitioners, physician assistants, and physicians
• Ability to cultivate and maintain strong relationships with customers
• Must be highly skilled at communication both written and verbal and should be able to interact with a variety of scientific levels from novice to expert while presenting on bioMérieux products and interests
• Ability to communicate remotely and maintain relationships with other bioMérieux employees
• Familiarity with Molecular Biology and Infectious Disease testing is preferred
• Proficient with Microsoft office suite including excel, word, PowerPoint, outlook
• Effective troubleshooting and problem solving skills
• Ability to travel extensively up to 80%

Physical Requirements:

Should be able to lift and maneuver up to 60 lbs. Should be able to handle the physical stress of frequent travel. This position requires successful completion of background checks, drug screens, and other such consumer reports as necessary for vendor credentialing purposes.