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Field Application Specialist Manager -Northeast and Mid-Atlantic Regions

Location: Field, UT, United States
Position Type: Fixed-Term
Job Function: Sales & Key Account Management

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description

Biomerieux is looking for a Field Application Specialist Manager for our Northeast and Mid-Atlantic Regions.  This Manager will be responsible for managing assigned direct reports, and overseeing the duties of all Field Application Specialist. Maintain the communication link between the departments of Marketing, Sales, and Technical Support, that would affect the responsibilities of the FAS Team. Directly working with the FAS Director(s), or equivalent.

Principal Job Duties and Responsibilities:

  1. Ability to carry out the responsibilities of a Field Application Specialist (FAS).
  2. Responsible for the direct reports of the FAS and FAS Leads, within each region assigned.
  3. Approval of time sheets, vacation/sick leave, and schedule arrangements for FAS and FAS Leads.
  4. Maintain an ongoing communication with the FAS Leads, to delegate information to the FAS, within each region.
  5. Continue to support customer relationships.
  6. Travel up to 80% to interface with new hires, customers, attend tradeshows, and demonstrate products.
  7. Work with direct sales team and distribution partners to increase sales throughout the different regions
  8. Provide feedback to marketing managers targeted at improving the overall product offering.
  9. Track all activity in current CRM tool for each region.
  10. Respond promptly and accurately to technical support calls or emails as requested by Technical Support function.
  11. Perform all work in compliance with company policy and within the guidelines of BFDX’s Quality System.
  12. Perform basic service applications and troubleshooting with hardware, software, and customer data analysis
  13. Review new and/or updated documents relating to any use of a Field Application Specialist.
  14. Review, in part, new and/or updated hardware and software developments related to future use of the Field Application Specialist.
  15. Continue to create and edit documentation and/or workflows for continued customer satisfaction.
  16. Schedule periodic follow-ups with assigned direct reports, within the field
  17. Work directly with the Sales Managers and FAS team to optimize the ability of installation to a “go live” date, and help maintain annual revenue quotas and forecasts.
Qualifications

Training and Education:  Bachelor’s Degree or higher, preferable in a scientific discipline.1-3 years of experience in a Field Applications Support role. 1-5 years of supervisory or management role, preferred.

Experience:  Minimum of 2 year of experience in a Field Applications Support role.  Previous supervisory and/or management experience is preferred.

Skills:

  • Ability to multi task, between daily responsibilities and management of the regional FAS teams.
  • Familiarity with a variety of the field’s concepts, practices, and procedures in the Clinical Laboratory, Molecular Biology and Infectious Disease testing.
  • Must be comfortable addressing an audience and have well-developed presentation skills.
  • Must be highly skilled at communication both written and verbal and should be able to interact with a variety of scientific levels from novice to expert.

Physical Requirements:

  • Should be able to lift and maneuver up to 60 lbs.
  • Extensive travel up to 80%. Should be able to handle the physical stress of frequent travel.

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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