Supply Chain Business Process Owner - Customer Supply processes

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

The Supply Chain Performance department, is accountable for the robustness and efficiency of Supply processes. The department drives Supply Chain transformation through a roadmap of projects worldwide, with the objective of improving customer satisfaction and processes efficiency. The team is also accountable to document and share best practices, deliver and maintain the relevant KPIs to measure and improve the overall Supply Chain performance of the company.

We are actively looking for our Customer Supply leader to support and improve with his/her team all our Customer-fronting processes: omnichannel order fulfillment, Customer experience & satisfaction, Supply Chain services portfolio…  

Mission :

As Business Process Owner for Customer Supply processes, you are responsible for the transformation and the optimization of the Supply Chain processes designed to serve our customers:

• Support the Customer Supply teams in the different countries to evaluate and grow their maturity, help them design their plan to improve customer orientation, efficiency, digitalization and customer added value.  

• Develop the usage of digital channels like E Commerce or EDI. Define the business rules to apply to keep an harmonized process across the different countries.

• Design & deploy the processes & tools to capture and analyze customer feedbacks on Supply Chain processes worldwide. Act as an ambassador to promote the customer-oriented mindset for Supply Chain teams and integrate the customer satisfaction as a routine performance indicator.

• Promote the deployment of the Supply Chain Offer to customers from both Product and Services perspectives.

• Design & implement the most adapted methods to provide information and visibility to customers and Supply Chain teams from order taking to final delivery

• Optimize the Sales Order Orchestration processes: prioritization, ATP, business rules, consistency checks and releases… to ensure an optimal service to customers.

You co-build, with the Supply Chain VPs, the projects roadmap required to meet company objectives and you monitor the portfolio of projects of your scope, ensure they are delivered in time / budget / quality / value. To accomplish your mission, you lead a team composed as of today of 2 project managers and a process expert, to meet both transformation and continuous improvement ambitions. At the heart of the Customer Excellence, you interact daily with actors from different departments, you build strong collaboration and work transversally to ensure the success of your mission.

Profile :

• Master Degree, you have a minimum of 7 years of operational experience in Supply Chain.
• You have demonstrated experience in transformation projects and change management contexts as leader or active contributor.
• You have a solid functional experience on Supply Chain domains of Sales Administration or Customer Service.
• You have solid communication skills necessary to harmonize processes, manage the change, reach consensus and propose innovative solutions.
• You have strong capacity of analysis and sense of support.
• English fluent is mandatory & Frensh is a bonus.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.