Field Application Specialist 2
Location: Chicago, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
The primary focus of the Field Application IT Specialist is to ensure customer satisfaction and contribute to service profitability. Support customers in all lab information technologies topics related with bioMérieux solutions in transversal project with internal and external stakeholders considering validated procedures, local, legal & regulatory guidelines.
Main Accountabilities:
- Support Information Technology (IT) Laboratory workflow project with coordinating internal / external resources, installation and connection
- Handle problem and troubleshooting capabilities (onsite and remotely)
- Contribute to new solution launch and implementation, as well as software updates
- Contribute complex IT project and provide technical/corrective action in full autonomy
- Act as a referent in her/his field of expertise
Typical Studies-Experience, Skills and Qualifications
Studies-Experience:
- Bachelor/Master Degree in computer science. Experience / degree in biology, laboratory environment is a plus
- 2/3 year experience as Lab/Medical Technology or equivalent experience
Skills and Qualifications :
- Customer and solution Oriented ( problem solving & decision making)
- Ability to understand complex customer environment
- Updated with market latest technologies
- Ability to work in full autonomy
- Good communication and ability to work in a multi-disciplinary team
- Master CRM (Key user (8), Dashboard (9))
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
