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Field System Engineer West and Central

Location: Abidjan, Côte d'Ivoire
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

We are looking for a Field System Engineer who will be provide field technical support & services, including installation, preventive and curative maintenances , field actions at all stages of instruments life cycle management to secure and optimize lab production

 

What will be your responsibilities within BioMérieux ?

 

  • Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
  • Negotiate and sale the maintenance contracts to private labs, hospitals or industry
  • Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
  • Manage spare parts inventory according quality guidelines
  • Ability to handle simple to complex maintenance
  • Contribute to the action plan definition to the solving of breakdown with SE or specialist, pilot transversal mission on the long run
  • Develop & retain business, strengthen customer relationship
  • Ability to handle autonomously complex maintenance
  • Referent and advisor in key strategic ranges at all stage of commercial steps
  • Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)
  • Ability to handle field actions in other subsidiaries/Clusters/Distributors
  • Coach peers/new comers on new system

 

Who are you ?

 

Studies-Experience:

  • Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology) with 3/5 years’ experience

Skills and Qualifications:

  • Customer and solution oriented
  • Organized, rigorous and autonomous
  • Good communication/ presentation skills
  • Ability to handle CRM (reporting and dashboard)

 

 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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