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Location: Istanbul, Turkey
Position Type: Unfixed Term
Job Function: Supply Chain
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Performs the sales administration and customer support activities for his/her area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets.
What will your responsibilities within bioMérieux?
CUSTOMER OFFICE TASKS
Primary contact person with SSC (Service Shared Center) for order entry, coordination of pricing, customer master data updates and creations, material master data updates in SAP in compliance with internal and external rules (incl. Service Policy) and regulations
Resolution of order rejections according to the company guidelines.
Resolution of technical and non-technical notifications in SAP, monitoring of e-documents (e-invoice, e-archive invoice, e-delivery note)
CUSTOMER SUPPORT TASKS
Ensure order and delivery related customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required
Control on Time and In full order delivery, monitor the backorders in coordination with the other supply chain departments (warehouse, S&DM, Local demand planner, Logistic referent)
Manages (recording, follow-up or closing) the overall supply chain complaints of the customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality….) processing in a good way the different issues (Dispute Cases, Notifications).
Overall management of credit notes in relation to supply chain area.
Contribute the continuous improvement of customer satisfaction working with the related departments (Finance, warehouse, S&DM, Local demand planner, sales teams, tender department)
Improvement of the process with the related departments (Finance, warehouse, S&DM, Local demand planner, sales teams, tender department)
Who are you?
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.