Application Specialist
Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
Position Summary
Ensure customer satisfaction and contribute to service profitability, provide remote technical & scientific support & services, including troubleshooting and field action completion to guarantee the best remote fix rate. Identify, anticipate, and act in order to avoid any disruption affecting customer and patients.
Primary Duties
- Answer internal/external customer simple to complex inquiries per established guidelines, document the ERP system according company standards and regulations.
- Lead the troubleshooting analysis; plan the action response; follow up and ensure customer satisfaction.
- Report all events in the CRM to guarantee traceability and customer complain tracking.
- Drive new bioMérieux products and procedures that are job specific, create documentation and troubleshooting protocols; provide training as needed.
- Handle autonomously complex customers call (L2) and fields technical/corrective actions.
Qualifications
Training and Education
- High School Diploma or GED
- Bachelor’s degree/ Masters in biology/microbiology/molecular preferred
- 3 to 5 years of experience in biology or industrial microbiology
Skills and Qualifications:
- Customer and solution oriented
- Organized, rigorous and autonomous
- Good communication and presentation skills
- Ability to handle CRM, dashboard monitoring
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
