Field Application Specialist - New England
Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
The Field Application Specialist will provide solution-oriented consultative training, technical support, and troubleshooting at customer sites on bioMerieux’s Industry product lines. The FAS will effectively work with customers to achieve efficient implementation and go live of new instruments and Industry solutions, retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. The Field Application Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.
*This will be a field based located in the New England area covering the Boston, Connecticut, New Jersey, and Southern New York areas
Main Accountabilities:
- Coordinate and provide technical training, consultation and ongoing support of bioMérieux’s Industry Pharma/Healthcare products within the U.S.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in CRM system; consulting as appropriate with Application Specialist, System Engineer, Management, Regional Support HUB, Global Customer Support and Customer Support Industry (CSI).
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
- Responsible for efficient territory management within operating expense budget.
- Support bioMérieux revenue initiatives, including revenue variance management with key customers.Provide mentoring, coaching, training, certification and onboarding support of other bioMérieux employees.
Qualifications:
- Bachelors Degree in medical technology, technical or life science field, or equivalent experience.
- 1-3 years of Pharma or related laboratory experience in Microbiology preferred
- Demonstrate strong leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
- Proficient in Windows OS, MS Office programs, bioMérieux policies, procedures and regulations.
- Exhibit sound decision-making ability, including problem resolution and troubleshooting.
- Excellent interpersonal and diplomacy skills, excellent verbal and written capabilities.
- English fluency required and Spanish language capability is a plus
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
