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Field Service Engineer - North East

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Location: Firenze, Italy
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

OVERVIEW

 

Are you a Field Service Engineer looking for an interesting and inspiring opportunity?

Would you like to be part of our Customer Service?

As a Field Service Engineer, you will play a vital role onsite with our customers. Leading the installation and maintenance activities, you will work with customers to troubleshoot issues and ensure safe and compliant diagnostic operations. You will be the onsite expert, continually developing your knowledge and skills to deliver innovative solutions for customers.

The Field Service Engineer role is the key customer representative, responsible for confirming, clarifying and meeting the customer’s expectations at every stage of contact. The person performing this role provides repair, installation, troubleshooting and general support for equipment installed at customer facilities in the North East Area of Italy.

The person performing this role is results oriented, operates with a sense of urgency and sets his priorities in accordance with the needs of the company and the customer.  A key expectation of this role is to present a self-confident and competent impression to the customer.

 

MAIN RESPONSIBILITIES

  • Performs preventive maintenance interventions, hardware and software upgrades on bioMérieux systems.

  • Installs bioMérieux systems at customer laboratories.

  • Implements field corrective actions and to fix customer issues or to improve system performance.

  • Provides on-call support coverage as needed.

  • Keeps up to date on administrative activities, such as recording work orders in a timely manner and ordering spare parts.

  • Keeps up to date with the latest instrument updates.

 

RELATED COMPETENCIES

  • Passion, desire and motivation to succeed.

  • You are customer-oriented.

  • You enthusiastically undertake your tasks with determination and alertness based on the results to be achieved.

  • Knowledge of IT and network infrastructure is a strong asset.

  • You can work independently and you are also a team player.

  • You are detail-oriented and carry out more complex tasks with a lot of attention.

  • You have the ability to work in accordance with the objectives, vision and values of the organisation.

  • Quick learner with desire to increase knowledge in the diagnostic field.

  • Ability to work independently and focused in a dynamic environment.

  • You are orderly and meticulous in collecting and storing the information entrusted to you.

  • You can assess a situation, find alternative solutions and carry these out.

  • Willingness to attend meetings/training courses abroad.

 

PERSONAL BACKGROUND

  • Bachelor degree in electrical/Electronics/biomedical engineering or High School Diploma in electrical/Electro-mechanics technology.

  • At least 3 years of work experience as field engineer. Job experience in in the diagnostic field or equivalent is preferred.

  • Language requirements: Italian and English at least B1 level.

  • Excellent skills in Microsoft Office. Skills in Salesforce are appreciated.

  • Ability to travel up to 85% of the time.

 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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