Global Solution Manager (Ind)

We are looking for a Global Solution Manager, Identification  who will work and grow within the Global Marketing Healthcare Department.  This position will report to the Global Marketing Director.

Position Summary

The  be responsible for the product planning and its execution throughout the life cycle for instruments, reagents and software related to current and future iterations of identification methods. This position collaborates closely with R&D, Scientific Affairs, Sales, Global Industry Customer Service, Supply Chain, adjacent marketing functions (both global and local subsidiaries worldwide).

Primary Duties (80%)

•    Ensuring the entire customer support process is established for both pre and post sales; including but not limited to availability of associated services

•    Building the yearly strategic product/range marketing plan: monitoring and assessing market share and total available market, customer segmentation, product features, price, commercial deployment, sales support and training.

•    Designing Brand marketing plans and marketing guidelines; with communication and campaign strategies and executing these with the support of the Communication Department and in close collaboration with Regions and Subs ensuring customer satisfaction and innovation adoption.

•    Innovation: Develop the range taking into account sales, segment marketing, R&D and customer service insights among others ; and considering market trends around digitalization creating synergies across Healthcare portfolio

•    Leading Lifecycle management activities, by ensuring achievement of profitability objectives coming from the core business strategy: sales, profitability, customer satisfaction…

•    Ensuring range availability: price definition, product availability, reference management in SAP, complaint handling

•    Developing and maintaining close relationships with key opinion leaders (KOL) and key accounts to capture customer experience and engage them in product launches and execution in our subsidiaries

•    Using Voice of Customer approach to evolve the range by ensuring that customer needs are understood by project teams (by prioritizing project specifications and presenting a business plan) and taking into account sales, segment marketing, R&D and customer service insights

Additional responsibilities (20%) includes:

•    Lifecycle management activities and customer support of A01, A02, A03 ranges and custom media in relation with the Environmental Monitoring team

•    Ensuring range availability: supply support, price definition and policy implementation execution & monitoring, product availability, reference management in SAP, complaint handling

Experience/Education

•      Bachelor’s Degree in life sciences or process engineering.

•      At least 2-5 years of experience as Product Manager in the pharmaceutical industry or life sciences;

•      Strong business acumen; MBA is  a plus.

•      Fluent in English, and French is a plus.

•      Recognized for your leadership and communication skills and have the ability to distill complex topics into simple and  clear messages for different stakeholders.

•      Have a strong team spirit and are customer oriented.

•      Results oriented with the ability to establish priorities and meet deadlines.

•      Willing and able to support subsidiaries outside of local business hours.

•      Willing to travel both domestically and internationally 30-50% of the time when the sanitary conditions will allow it.

•      This position is located in Chicago IL.