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Field Application Specialist

This job posting is no longer active.

Location: Dublin, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for 60 years, bioMérieux provides diagnostic solutions intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

Our Industrial Microbiology Unit brings together more than 900 employees around the world. Our mission is to provide the agri-food, pharmaceutical and cosmetic industries with microbiology control solutions to improve product safety and quality.

Come and join a family-owned global company with a long-term vision, and a human-centered culture. 

 

An exciting vacancy has arisen for a Field Application Specialist role specialising in our Industry products. The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field.

 

This role is 80% field with some support for the local in house team and is based in Ireland. 

You will be working in a team of 5 in the UK & Ireland team as well as working with your Northern European peers. 

 

What will be your responsibilities at bioMerieux? 

  • Provide onsite training for customers on equipment across Ireland
  • Coordinates and delivering technical training
  • Provide technical support for pre-sales activities such as on site product presentations and demonstrations and participate in exhibitions as requested. Perform site evaluations and trials with reports prepared. 
  • Help establish interface and network connections between our systems and customers. 
  • Ensure effective coverage within the Ireland by accurate identification of customer needs, planning and relevant priority visits. 
  • Completes all after- technical support documentation (ERP/CRM) necessary to update the planners, customer
  • administration, customer care
  • Consults and collaborates with Support Centre team, installation project managers, management, GCS, GICS
  • Provides consistent follow up to ensure customer satisfaction and meet key performance indicators(KPIs)
  • Keeps up to date with scientific updates and attend training courses and meetings

 

Who are you?

  • This role requires someone results oriented, who operates with a sense of urgency and sets priorities in accordance with the needs of the company and the customer.
  • You retain current customer business, by developing and building customer relationships  that result in customer loyalty, retention, renewal and positive referrals.
  • This position requires someone who is a self-starter, with the ability to deliver a customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice
  • Microbiology qualification ( BSC above) is essential and experience working in a pharma or food environment.

This role covers the whole of the Ireland

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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