Location: Firenze, Italy
Position Type: Unfixed Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
FIELD SERVICE ENGINEER SUPERVISOR & TECHNICAL LEAD
The FSE SUPERVISOR is a professional who manages a team of field service engineers that perform routine services on-site such as installation, maintenance, repair, field action, etc. To him/her is required to delegate work assignments to the field service engineers and support them in providing excellent client service.
The FSE SUPERVISOR must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services.
Ensure that the Customer service is provided quickly and on time and that problems have been resolved, fully satisfying the customer's needs.
Motivates the staff members to deliver excellent services to the clients. He/she makes sure that all the clients issues have been addressed in a timely manner and that all the issues have been resolved.
Investigate and resolve any issues resulting from performance below the standard
Ensure company policies and procedures are followed by the team members.
Support service teams in achievement of service goals.
Coordinate the interventions of the BMX FSE and the outsourced Companies, optimizing costs and improving the efficiency of the service.
Monitor the performance of the FSE Team.
Ensure resources are properly trained to meet customer service needs.
Ensure company policies and procedures are followed by team members.
If necessary carry out technical assistance activities in the field to give support to one's collaborators on preventive maintenance and corrective maintenance.
Bachelor's Degree in Electronic/Mechanical Engineering or equivalent work experience and technical skills.
At least 5 years of experience in the role of Service Engineer gained within companies operating in the diagnostic or medical sector.
Experience in coordinating and managing field operations personnel.
Technical and organizational skills:
Aptitude for coordination and management of operational personnel.
Willingness and ability to work in a team
Good knowledge of written and spoken English
Willingness to travel on national territory and to carry out on-site activities
Good interpersonal relationship skills
Ability to learn/train on the job
Knowledge of the Office package
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.