Associate Software Support System Engineer 1
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Location: Saint Louis, United States
Position Type: Unfixed Term
Job Function: Bioscience R&D
A world leader in the field of in vitro diagnostics for more than 60 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Position Description
The Associate Software Support System Engineer is responsible for the integration, support, troubleshooting and testing of medical device systems deployed in a customer’s environment. The bioMerieux provided system, incorporates aspects of software, mechanical, electrical, and firmware engineering. The system includes a complex medical instrument, Windows software, and various peripherals and its interaction with external systems.
The Associate Software Support System Engineer is responsible for all or part of coordinating, conducting and documenting expert level customer complaint investigations and reporting findings as part of a quality system record. They will also (with the assistance from development engineering) be responsible for creating and testing workarounds or patches that may be released to address issues that have been assessed to have the potential of a significant customer impact.
Position Qualifications:
A Bachelor’s of Science in one of the following engineering disciplines is required:
- Computer Science
- Biomedical Systems
- Systems
Position Skills:
- Strength in well-structured critical thinking and problem solving
- Self-motivated and self-directed with the ability to prioritize, schedule and work with little supervision
- Strong technical writing and communication skills
- Strong interpersonal skills
- Strong collaboration skills
- Strong organizational skills
- Detail oriented
- Software development training and/or experience particularly related to Java is a plus, but not required.
Other:
The Associate Software Support System Engineer must communicate well with Customer Support Representatives, Project Managers, Program Managers, Quality Assurance, Regulatory Representatives, Marketing, Software, Hardware, Firmware Engineers, Field Engineers, Manufacturing personnel, Product Labeling , Product Validation, and other resources in the complaint handling chain to facilitate coordinating, conducting and documenting complaint investigations and problem resolution(s).
Training will include reviewing standard operating procedures, mentoring and shadowing existing personnel within the Systems Engineering and the Software Development teams.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment. Our internal mobility policy offers numerous opportunities for each of our 12 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development. At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits. Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer.
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Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
